Returns & Exchanges
At The Chiswick Gift Company, we want you to be delighted with your purchase, but we offer a 30-day return policy for most items if you change your mind. Please ensure items are returned in their original packaging and condition to qualify for a full refund or exchange.
Initiate Your Return
Contact our customer support team via email with your order number and reason for return to receive a unique Return Authorization code.
Prepare the Package
Carefully pack your items in their original presentation box and shipping container to prevent any damage during transit.
Ship the Item
Send your package using a tracked postal service to our Chiswick warehouse; please retain your proof of postage until the refund is processed.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing